35% Customer LTV Growth Program

LTV

Retention

Automation

The Challenge (Before)

Customer retention efforts were manual, inconsistent, and resource-intensive, which resulted in a low and stagnant Customer Lifetime Value (LTV).

The Result (After)

I architected and implemented automated customer retention and upsell journeys using a new marketing automation platform. This program systematically nurtured customers, leading to a 35% increase in their lifetime value and a 15% increase in retention.

LTV Increase

+35%

Retention Rate

+15%