Ensuring Confident Digital Lead Flow Management
Lead Management
Training
Sales
The Challenge (Before)
Center staff were often unsure how to effectively handle and convert incoming digital leads, resulting in a leaky funnel and lost revenue opportunities.
The Result (After)
Through targeted training and the implementation of clear lead management protocols within the CRM, I ensured the center staff could confidently and effectively manage the digital lead flow, improving lead response time by 60%.
Lead Response Time
-60%
Staff Confidence
+90%